To add a new Zego user, follow these steps (note - to add another user, you must be logged in as an admin user):

For adding a RESIDENT:

  1. Login to my.zego.io.
  2. In the search bar on the property home page, search for the unit you would like to add the user to.
  3. Go to the unit page by clicking "Go".
  4. On the unit page, click "+ User" button next to "Authorized Users" in the users list on the left side of the page.
  5. Enter the email of the user you would like to add. If they are not already in the Zego system, you will be prompted before continuing.
  6. Select RESIDENT as the user role.
  7. The resident will then receive and email from Zego asking them to setup an account. After they have completed this, they will receive a second email and a text with their randomly generated lock code. 
  8. The user should then download the Zego Home app from the iOS/Android store and login with their email and password.

For adding ADMIN, MAINTENANCE, or SETUP users:

  1. Login to my.zego.io.
  2. Open the nav menu by clicking the drawer button in the top right corner of your browser window.
  3. Click on your property in the nav menu and then click "Users".
  4. On the users screen, click the yellow "+" icon just below and to the right of the search bar.
  5. Enter the email of the user you would like to add.
  6. If the user is not already in the Zego system, you will be warned before continuing.
  7. Select the user role you would like to assign to the user (e.g., maintenance, admin, setup, etc..).
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