For Residents

Clay Coffman avatar Z Jameson Braddock avatar
49 articles in this collection
Written by Clay Coffman, Zac Polston, and Jameson Braddock
Devices

How do I check the activity history of my devices?

Z
Written by Zac Polston
Updated over a week ago

My Device is not responding. What do I do?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I set up my account but I don't see any devices, what do I do?

Z
Written by Zac Polston
Updated over a week ago

What does the "Wait" message mean on my thermostat?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

Why is my lock making a grinding sound or getting stuck sometimes?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I can see the batteries on my lock are getting low on one of my devices. What do I do?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

One of my devices says "offline" in the app. What does that mean?

This article explains how to troubleshoot offline devices.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I just changed my batteries, but it says my lock is still dead?

Some times the lock battery percentage displayed in Zego doesn't match the actual lock battery percentage. Why?
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I Have Installed My Lock But The Latch Will Not Correctly Extend Or Retract/I Hear A Clicking Sound

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Written by Clay Coffman
Updated over a week ago

None of my devices are responding. What should I do?

This article explains how to troubleshoot your Zego system if the devices are unresponsive.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I think my hub is offline. How do I perform a pin-hole reset?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

All the lights are off on my hub. What do I do?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I've logged in to the Resident App but I don't see any devices.

This article describes what to do if you are able to login to the resident app but you don't see a lock or thermostat.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I view my current lock code?

This article explains how to view the current lock codes for a lock in the Zego system.
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Written by Clay Coffman
Updated over a week ago

How do I change my thermostat mode?

This article describes how to change your thermostat mode from the Zego mobile app.
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Written by Clay Coffman
Updated over a week ago

My lock is blinking red.

What do I do if my lock keypad is blinking red?
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I create a temporary lock code?

This article describes how to create a lock code with a preset expiration date.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I change my lock code?

This article describes how to change your unit's resident lock code using the Zego Home mobile app.
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Written by Clay Coffman
Updated over a week ago

How do I rename a device?

This article explains how to rename a device.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago