For Residents

Articles that are relevant to residents using the Zego Resident App

Zac Polston avatar Clay Coffman avatar Jameson Braddock avatar
54 articles in this collection
Written by Zac Polston, Clay Coffman, and Jameson Braddock
Getting Started

I just moved in... How do I start using Zego?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I don't have an account yet. How do I create one?

This article describes how to activate your Zego account and create a password so you can login to the Resident App.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I haven’t received an activation email yet.

This article describes what to do if you can't find or haven't received your activation email from Zego yet.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

Can Zego be used without Wifi?

I want to use Zego Smart, but I do not have Wifi or internet.
Jameson Braddock avatar
Written by Jameson Braddock
Updated over a week ago

How do I connect my hub to the internet?

I received a connectivity warning in the Zego app. How do I connect my hub to the internet?
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

What is the "Resident Portal"?

This article explains what residents can do in the resident portal tab in the Zego Resident App
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I change my lock code?

This article describes how to change your unit's resident lock code using the Zego Home mobile app.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I change my thermostat mode?

This article describes how to change your thermostat mode from the Zego mobile app.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I create a Smart Schedule for my apartment in the Resident App?

Schedules allow you to save on your electricity/utility bills by automating the behavior of your smart devices.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I create an Alexa Routine?

This article describes how to create an Alexa Group and Routine using the Zego Smart Home Skill.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

My account isn't in my name, how can I change that?

If your Zego account displays your son/daughter/mother/father/roommate's name instead of your own, this article explains how to fix this.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I sign up with Facebook?

This article explains how you can login to Zego using your Facebook account.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I make a rent payment?

This article describes how to make a rent payment from the Resident App, if a payments integration has been setup at your property.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I change my password?

This article describes the process for updating or changing your Zego user/account password.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I sign-up for Zego Smart?

This article describes how to sign-up for the Zego Smart home package.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago
Devices

How do I check the activity history of my devices?

Zac Polston avatar
Written by Zac Polston
Updated over a week ago

My Device is not responding. What do I do?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I set up my account but I don't see any devices, what do I do?

Zac Polston avatar
Written by Zac Polston
Updated over a week ago

What does the "Wait" message mean on my thermostat?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

One of my devices says "offline" in the app. What does that mean?

This article explains how to troubleshoot offline devices.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

Why is my lock making a grinding sound or getting stuck sometimes?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I can see the batteries on my lock are getting low on one of my devices. What do I do?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I Have Installed My Lock But The Latch Will Not Correctly Extend Or Retract/I Hear A Clicking Sound

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

None of my devices are responding. What should I do?

This article explains how to troubleshoot your Zego system if the devices are unresponsive.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I just changed my batteries, but it says my lock is still dead?

Some times the lock battery percentage displayed in Zego doesn't match the actual lock battery percentage. Why?
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I think my hub is offline. How do I perform a pin-hole reset?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

All the lights are off on my hub. What do I do?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I've logged in to the Resident App but I don't see any devices.

This article describes what to do if you are able to login to the resident app but you don't see a lock or thermostat.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I view my current lock code?

This article explains how to view the current lock codes for a lock in the Zego system.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

My lock is blinking red.

What do I do if my lock keypad is blinking red?
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I create a temporary lock code?

This article describes how to create a lock code with a preset expiration date.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I rename a device?

This article explains how to rename a device.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago