When Zego is first setup in your apartment, or you move into an apartment that has Zego, you should receive an account activation email from Zego Support that contains an activation link. Clicking this link will take you through the account setup process step-by-step.

If you click this link and you are taken to a "not found" page, or you are getting some other error, try the following before contacting our support team:

  1. Make sure you haven't already created an account. You can check this by trying to login, or by resetting your password by clicking on "forgot your password" on the my.zego.io login page.
  2. Make sure you don't have any other Zego windows open.
  3. Try closing your browser, reopening it, and clicking the link again.

If you are still unable to login at this point, please contact us at support@zego.io, or via chat by clicking the chat icon in the bottom-right corner of the screen or the contact us link in the settings section of the Zego mobile app.

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