If you reside at a property where rent payments are available through the Zego Resident app, you might run into a situation where you are unable to pay your rent through the Zego Resident app due to the following issues:

  • If you see "We're sorry, but payments aren't being accepted right now," it likely means online payments have been deactivated for your account. This can occur under many different circumstances, the most common being if you were ever under eviction status or you have an excessive overdue balance. Please contact your property manager via Zego Chat to let them know you would like to make a payment and they can reactive online payments for your account.
  • If you recently moved from one apartment to another your account might not have been migrated over in the property's management software yet. Please wait 24 hrs and if you are still unable to make a payment contact your property management team.
  • If you are able to see a balance but believe that balance to be incorrect, contact your property management staff and ask them to check your account in their management system. If everything appears to be correct, they will reach out to us to sort out the issue.

If you have tried all of the above and still cannot successfully make a payment, please contact our support team via in-app chat or email at support@zego.io.

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