Getting Started

Clay Coffman avatar Jameson Braddock avatar Zac Polston avatar
27 articles in this collection
Written by Clay Coffman, Jameson Braddock, and Zac Polston

How do I create or edit my resident profile?

This article explains how to edit your resident profile in the Zego Resident App.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I change my thermostat mode?

This article describes how to change your thermostat mode from the Zego mobile app.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I just moved in... How do I start using Zego?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I connect my hub to the internet?

I received a connectivity warning in the Zego app. How do I connect my hub to the internet?
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I change my lock code?

This article describes how to change your unit's resident lock code using the Zego Home mobile app.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I sign-up for Zego Smart?

This article describes how to sign-up for the Zego Smart home package.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I make a rent payment?

This article describes how to make a rent payment from the Resident App, if a payments integration has been setup at your property.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I change my password?

This article describes the process for updating or changing your Zego user/account password.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I haven’t received an activation email yet.

This article describes what to do if you can't find or haven't received your activation email from Zego yet.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I sign up with Facebook?

This article explains how you can login to Zego using your Facebook account.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I create a Smart Schedule for my apartment in the Resident App?

Schedules allow you to save on your electricity/utility bills by automating the behavior of your smart devices.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

Can Zego be used without Wifi?

I want to use Zego Smart, but I do not have Wifi or internet.
Jameson Braddock avatar
Written by Jameson Braddock
Updated over a week ago

I don't have an account yet. How do I create one?

This article describes how to activate your Zego account and create a password so you can login to the Resident App.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

What is the "Resident Portal"?

This article explains what residents can do in the resident portal tab in the Zego Resident App
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

My account isn't in my name, how can I change that?

If your Zego account displays your son/daughter/mother/father/roommate's name instead of your own, this article explains how to fix this.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I've logged in to the Resident App but I don't see any devices.

This article describes what to do if you are able to login to the resident app but you don't see a lock or thermostat.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I create a temporary lock code?

This article describes how to create a lock code with a preset expiration date.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

I set up my account but I don't see any devices, what do I do?

Zac Polston avatar
Written by Zac Polston
Updated over a week ago

What are the home and away modes?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I setup a schedule for my thermostat?

This article explains how to create a new schedule a Zego unit.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

What are the different chat channels?

This article describes the functionality of each of the Zego Resident App chat channels for communicating with property management staff.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I setup a new device I purchased in the Zego Device Store?

This article explains how to connect new devices you have purchased from the Device store in the Zego Market.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I purchase additional smart devices?

This article explains how to purchase additional smart home devices such as smart plugs or smart bulbs from within the Zego Resident app.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I add another user to my unit?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I remove a user from my unit?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I grant someone temporary access to my unit?

Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago

How do I reset my password?

This article explains how to reset your password, or to create a password if you logged in with Google or Facebook.
Clay Coffman avatar
Written by Clay Coffman
Updated over a week ago